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In this case, you have up to 30 days from the date of purchase. And we will refund the full cost of the purchase with the exception of the shipping and delivery costs, which you will be liable for. You can also exchange your product for another one and add or recoup any difference in price. Please remember that we do not accept refunds if the product has been used, is not in its original packaging or you can’t provide the receipt.
If you are returning the merchandise because it is faulty or in bad condition, we will either refund and cover all shipping and delivery costs, or replace the product for one in perfect condition. In these cases, we must also ensure that the fault has not arisen from incorrect use.
If this is a gift, we can exchange it for something else that you like of the same price – you must provide the gift receipt - or a higher one. Under no circumstances will we refund money if it is a gift receipt, which you must always provide to request an exchange.
Remember, you have 30 days to process exchanges from the date of purchase.
|Responsable||Comercial Jaype S.A.||+ info|
|Conservation||Your data will be kept in the registers of treatment of our ownership while its conservation is necessary to meet the purpose that motivated its collection, as well as during the term of attention of possible legal obligations.||+ info|
|Legitimization of recipients||Consent of the interested party.||+ info|
|Recipients of international transfers and transfers||Your data will not be transferred to third parties except by legal obligation. International transfers will not be made without your prior consent.||+ info|
|Rights||Access, rectify, and cancel the data, as well as the other rights indicated in the additional information.||+ info|
You can consult the additional and detailed information on Data Protection on our website:
Identity: Comercial Jaype S.A. (also the provider)
Postal address: Avda. Cap de Cavalleria, 24 - 07714 POIMA Maó - Menorca - Illes Balears
Delegate of Data Protection: **Empresa/Delegado**
Contact DPD: **Empresa/Delegado**
Comercial Jaype S.A., as responsible for the Website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and other current regulations on the protection of personal data, and by Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSICE), informs you that you have implemented the measures of necessary security, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.
Your personal data will only be used for the following purposes:
You can revoke your consent at any time by sending a letter with the subject "Low" to the email address indicated in the data of the controller.
According to the LSSICE, Comercial Jaype S.A. does not perform SPAM practices, therefore, it does not send commercial e-mails that have not been previously requested or authorized by the User. Consequently, in all the communications that you will receive from the provider, the user has the possibility of canceling his express consent to receive our communications.
We will not treat your personal data for any other purpose than those described except by legal obligation or judicial requirement.
Your data will be kept for the duration of the commercial relationship with us or exercise your right of cancellation or opposition, or limitation to treatment. However, we will keep certain personal identification and traffic data for a maximum period of 2 years in case it is required by the Judges and Courts or to initiate internal actions derived from the improper use of the website.
It will not be subject to decisions based on automated treatments that produce effects on your data.
The legal basis for the treatment of the data is your consent granted to carry out the purposes previously described, which will be requested at the time of marking the corresponding box when collecting your data.
Failure to provide the requested personal data or failure to accept this data protection policy means that it is impossible to subscribe, register or receive information about the Provider's products and services.
In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, tax, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties. . In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, tax, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties.
Any communication sent will be incorporated into the information systems of Comercial Jaype S.A. By accepting these conditions, terms and policies, the User expressly consents to Comercial Jaype S.A. carrying out the following activities and / or actions, unless the User indicates otherwise:
The user is informed that the means enabled by the company to communicate with customers and others affected is the corporate phone, corporate mobile phones and corporate email.
If you send personal information through a means of communication other than those indicated in this section, the COMPANY will be exempt from liability in relation to security measures available to the medium in question.
Comercial Jaype S.A. does not carry out any assignment or communication of data unless there is a reasonable need to comply with a legal procedure, legal obligation or prior obtaining the user's consent.
Neither will international transfers of your personal data be made without your prior consent, without prejudice to blocking or canceling your account if there may be indications of the commission of a crime by the user. The information provided will only be available to the provider at this time.
Comercial Jaype S.A. will not transfer the data collected to third parties unless there is a reasonable need to comply with a legal procedure, legal obligation or prior obtaining the user's consent.
The information that you provide to us both through this website and through the application will be hosted on the servers of Comercial Jaype S.A., contracted to the company Comercial Jaype S.A. with CIF/NIF B57509739 and fiscal address at Avda. des Camp Verd, 4, Centre Bit Menorca, 07730 Alaior, Menorca, Illes Balears, Spain. The treatment of the data of said entity is regulated by a contract of charge of the treatment between the provider and said company. In no case will this data processor subcontract services that involve any data processing by third parties without our prior consent.
As a user-interested, you can request the exercise of the following rights before Comercial Jaype S.A. by submitting a letter to the postal address of the heading or by sending an email, indicating as Subject: "LOPD, EXERCISE RIGHTS", and attaching a photocopy of your DNI or any similar means in law, as indicated by law.
As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the treatment carried out before the withdrawal of consent.
You also have the right to submit a claim to the supervisory authority if you believe that your rights may have been violated in relation to the protection of your data (agpd.es).
The data collected by the responsible party are the following:
The refusal to supply the obligatory data will suppose the impossibility to attend the concrete request in question. You state that the information and data you provide us are accurate, current and true. We ask that in case of modification, communicate it immediately so that the information under treatment is updated at all times and does not contain errors.
If you contract the service / purchase the product through our website [LSSI_Web] we will ask you to provide us with information about you, including your name, contact information and information about a credit or debit card.
We inform you that Comercial Jaype S.A. can have presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks (and / or carry out any link or connection action through the social networks) of the official pages of Comercial Jaype S.A. will be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user.
Comercial Jaype S.A. will treat your data with the purpose of correctly managing your presence in the social network, informing you of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.
The publication of contents is prohibited:
Also, Comercial Jaype S.A. reserves the right to withdraw, without notice from the website or the corporate social network, those contents deemed inappropriate.
Communications sent through social networks will be incorporated into a file owned by Comercial Jaype S.A., and may send you information of interest.
You can access more information, as well as consult the companies that are part of Comercial Jaype S.A., through the following link.
In any case, if you send personal information through the social network, Comercial Jaype S.A. will be exempt from liability in relation to the security measures applicable to this platform, the user should if you want to know them, consult the corresponding conditions of the network in question.
The information you provide will be treated confidentially. The Provider has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and to avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the stored data. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in the current regulations.
In the event that the user submits his CV through our website, we inform him that the information provided will be treated to make him participant in the selection processes that may exist, carrying out an analysis of the profile of the applicant in order to select the best candidate for the vacancy of the Responsible. We inform you that this is the only official procedure to accept your CV, so CVs submitted by another procedure will not be accepted. In case of any change in the data, please inform us in writing as soon as possible, in order to keep your data properly updated.
The data will be kept for a maximum period of one year, after which the data will be deleted guaranteeing a total respect to confidentiality both in the treatment and in its subsequent destruction. In this sense, after the aforementioned deadline, and if you wish to continue participating in the selection processes of the Responsible, please return your CV.
The data may be processed and / or communicated to the member companies of our group during the time of conservation of their curriculum and for the same purposes previously reported.
In the event that the user subscribes to the blog, we inform you that the information provided will be processed to manage your subscription to the information blog with update notice and that will be kept as long as there is a mutual interest to maintain the end of the treatment. When it is no longer necessary for that purpose, they will be eliminated with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the data. The data will not be communicated to third parties, except legal obligation.
In the event that the user wants to publish their opinion on the web, we inform you that the information provided will be treated to address the proposed suggestions, experiences or opinions regarding the products and / or services to be published on the website and thus be able to help other users. The data will be kept as long as there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for that purpose, it will be suppressed with adequate security measures to guarantee the pseudonymization of the data or total destruction of the data. The witnesses will be published on our website. The only personal data that will be published of the witness will be its name.
Comercial Jaype S.A. reserves the right to modify this policy to adapt it to legislative or jurisprudential changes.
For all purposes, the relations between Comercial Jaype S.A. and the Users of its telematic services, present on this Website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all disputes arising or related to their use the Courts and Tribunals of the Balearic Islands.
We want to make online purchasing at Jaype both easy and convenient for you while also offering optimum service. That’s why we guarantee that 99% of any products that you buy on our website will be delivered in perfect condition. And we’re only reserving that 1% in case the delivery van gets a puncture!).
On purchasing, you hereby accept our Conditions and Guarantees Policy, please see a general breakdown of it below:
We commit to delivering any items you purchase on our website within a maximum of 48 hours from confirmation of the order. However, as we have our own delivery vans, we will make every effort to deliver your order as quickly as possible. So please monitor your email inbox to keep up to date.
Of course. We can issue invoices for anything you buy at Jaype, either in our physical store or online.
Don’t worry. We manage our stock internally to ensure that all products advertised online are available. If something you want on the website is not available, this will be indicated and you can reserve it for when it it’s back in stock.
All online Jaype purchases can be made with a credit or debit card.
Please remember that we are not liable for any commission charged by banks or online payment platforms.
Exactly the same ones as when purchasing at our physical store: the ones provided by the manufacturer.
We hereby inform you that any personal data that you provide us with shall be processed for the purpose of offering you services and/or delivering any products that you buy, and also to send you commercial information by post and/or email.
The manager of this processing is Comercial Jaype S.A. A07068208 with registered address in Avda. Cap de Cavalleria, 24 - 07714 POIMA Maó – Menorca.
We also hereby inform you that you can contact the Delegate of Data Protection for COMERCIAL JAYPE SA by sending an email to: email@example.com
The processing is based on you being a customer and the execution of a contract which you form part of.
Commercial information is legally based on your express consent on signing up, thereby granting us express authorisation to send you advertising content by post and email.
You can unsubscribe from our newsletter at any time and withdraw your express consent in order to stop receiving this type of promotional emails. All you have to do is click on the link provided for this purpose which is located at the bottom of each email we send you.
On signing up, you agree to provide valid personal details that allow Comercial Jaype S.A. to offer you services and ensure your correct identity as a registered User. The personal details that you must provide us with are essential for us to be able to send you information and/or orders and invoices.
Failure to provide these details, or if they are incorrect, shall result in it making it impossible for us to send you information and/or deliver orders. If an order cannot be delivered due to this lack of information, it will be automatically cancelled.
Comercial Jaype S.A shall be solely responsible for Users’ personal data. Your data will be stored in a file belonging to Comercial Jaype S.A. which complies with all current legislation regarding Data Protection.
Comercial Jaype S.A. agrees to comply with duty of secrecy regarding this data, as well as processing it in a confidential manner, undertaking the necessary measures to prevent its alteration, loss, processing or unauthorised access, as established in the EU Ruling 2016/679 of the European Parliament and Council of 27 April 2016.
Comercial Jaype S.A. also agrees not to use this personal data for any purpose other than providing services via its website or newsletters offering information on products available to be sold directly on the internet. This data cannot be transferred to any third parties unless these are deemed necessary for the development of the contract’s objective.
In the same manner, you expressly consent to the international granting and/or transfer of your data to companies with whom we need to share this data with for the benefit of your order or shipping information, as well as with companies providing services such as transport, packaging, courier deliveries, logistics, professional storage and management of data, online Chat suppliers, website analysis etc. You are hereby informed that your data may or will be granted to these companies.
This consent may be withdrawn at any given time by writing a signed letter with the reference “WITHDRAWAL OF CONSENT” to Comercial Jaype S.A. You also have the right to access the information that we hold regarding you, to request limitation of processing or ask for the portability of your data. To do this, you will simply need to communicate your request in writing, attaching a photocopy of any official document that verifies your identity, and sending it to: Comercial Jaype S.A. A07068208 with registered address in Avda. Cap de Cavalleria, 24 - 07714 POIMA Maó - Menorca; or by email to Jaype@jaype.com
Furthermore, we also inform you that you have the right to submit a complaint before a supervisory body such as the Spanish Data Protection Agency.
All the online content on Jaype.com’s Online Store (illustrations, texts, trade names, brands, images, videos) belongs to Jaype.com.
Any partial or total reproduction of this content via any method or medium requires prior authorisation from Jaype.com.
This contract shall be construed and governed in accordance with current Spanish and European legislation. For the purpose of resolving conflicts parties are subject, should they so choose, to the courts of jurisdiction that may correspond to the customer’s address. If you need more information, please contact us via: TELEPHONE: (+34) 971 356 110 Whatsapp: (+34) (+34) 623 229 978 during opening hours 8:00 to 13:30 and 15:30 to 20:00
These General and Particular conditions that may eventually be established are governed by Spanish legislation.
In the event of any dispute or controversy related to their application or interpretation, the parties shall be subject to the Courts that are of local jurisdiction in accordance with current legislation.
However, in compliance with our duty of information, we hereby indicate that, with regard to the Resolution of consumer disputes and in accordance with Article 14.1 of the EU Ruling 524/2013, the European Commission has an online Dispute Resolution Platform for consumers in the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
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