Conditions and guarantees

We want to make online purchasing at Jaype both easy and convenient for you while also offering optimum service. That’s why we guarantee that 99% of any products that you buy on our website will be delivered in perfect condition. And we’re only reserving that 1% in case the delivery van gets a puncture!).

On purchasing, you hereby accept our Conditions and Guarantees Policy, please see a general breakdown of it below:

How quickly will my order arrive?

We commit to delivering any items you purchase on our website within a maximum of 48 hours from confirmation of the order. However, as we have our own delivery vans, we will make every effort to deliver your order as quickly as possible. So please monitor your email inbox to keep up to date.

Can I request an invoice?

Of course. We can issue invoices for anything you buy at Jaype, either in our physical store or online.

What if I order something online but it's not in stock at the store?

Don’t worry. We manage our stock internally to ensure that all products advertised online are available. If something you want on the website is not available, this will be indicated and you can reserve it for when it it’s back in stock.

How can I pay

All online Jaype purchases can be made with a credit or debit card.

Please remember that we are not liable for any commission charged by banks or online payment platforms.

What guarantees am I assured of with the products purchased online?

Exactly the same ones as when purchasing at our physical store: the ones provided by the manufacturer.

Can anyone purchase at Jaype?

Yes, always providing that they are of legal age and by filling in their details on making a purchase. Jaype hereby guarantees that, in compliance with legislation, they are responsible for their customers’ personal data. This section includes our Cookies and Privacy Policy as detailed here.

Privacy policy and data processing

Protection of personal data

We hereby inform you that any personal data that you provide us with shall be processed for the purpose of offering you services and/or delivering any products that you buy, and also to send you commercial information by post and/or email.

The manager of this processing is Comercial Jaype S.A. A07068208 with registered address in Avda. Cap de Cavalleria, 24 - 07714 POIMA Maó – Menorca.

We also hereby inform you that you can contact the Delegate of Data Protection for COMERCIAL JAYPE SA by sending an email to: dpo.cliente@conversia.es

The processing is based on you being a customer and the execution of a contract which you form part of.

Commercial information is legally based on your express consent on signing up, thereby granting us express authorisation to send you advertising content by post and email.

You can unsubscribe from our newsletter at any time and withdraw your express consent in order to stop receiving this type of promotional emails. All you have to do is click on the link provided for this purpose which is located at the bottom of each email we send you.

On signing up, you agree to provide valid personal details that allow Comercial Jaype S.A. to offer you services and ensure your correct identity as a registered User. The personal details that you must provide us with are essential for us to be able to send you information and/or orders and invoices.

Failure to provide these details, or if they are incorrect, shall result in it making it impossible for us to send you information and/or deliver orders. If an order cannot be delivered due to this lack of information, it will be automatically cancelled.

Comercial Jaype S.A shall be solely responsible for Users’ personal data. Your data will be stored in a file belonging to Comercial Jaype S.A. which complies with all current legislation regarding Data Protection.

Comercial Jaype S.A. agrees to comply with duty of secrecy regarding this data, as well as processing it in a confidential manner, undertaking the necessary measures to prevent its alteration, loss, processing or unauthorised access, as established in the EU Ruling 2016/679 of the European Parliament and Council of 27 April 2016.

Comercial Jaype S.A. also agrees not to use this personal data for any purpose other than providing services via its website or newsletters offering information on products available to be sold directly on the internet. This data cannot be transferred to any third parties unless these are deemed necessary for the development of the contract’s objective.

By accepting this Privacy Policy, you hereby grant express consent for your personal data to be communicated and/or transferred internationally to other companies within the Comercial Jaype S.A. group, or associated companies and subsidiaries, for the purpose of the objectives set out in the previous paragraphs.

In the same manner, you expressly consent to the international granting and/or transfer of your data to companies with whom we need to share this data with for the benefit of your order or shipping information, as well as with companies providing services such as transport, packaging, courier deliveries, logistics, professional storage and management of data, online Chat suppliers, website analysis etc. You are hereby informed that your data may or will be granted to these companies.

This consent may be withdrawn at any given time by writing a signed letter with the reference “WITHDRAWAL OF CONSENT” to Comercial Jaype S.A. You also have the right to access the information that we hold regarding you, to request limitation of processing or ask for the portability of your data. To do this, you will simply need to communicate your request in writing, attaching a photocopy of any official document that verifies your identity, and sending it to: Comercial Jaype S.A. A07068208 with registered address in Avda. Cap de Cavalleria, 24 - 07714 POIMA Maó - Menorca; or by email to Jaype@jaype.com

Furthermore, we also inform you that you have the right to submit a complaint before a supervisory body such as the Spanish Data Protection Agency.

Cookies Policy

Over the period that you browse on our website, jaype.com may use cookies, small data files which are stored in users’ systems that allow for user personalisation and enhanced browsing quality on the website. These are linked to anonymous users, without any of their personal data being revealed, and the cookies do not contain any confidential information to concern you. You can de-activate cookies in your browser settings, which does not prevent you from accessing this site but may mean that you cannot view some of our website sections.

Intellectual Property

All the online content on Jaype.com’s Online Store (illustrations, texts, trade names, brands, images, videos) belongs to Jaype.com.

Any partial or total reproduction of this content via any method or medium requires prior authorisation from Jaype.com.

Applicable law and jurisdiction

This contract shall be construed and governed in accordance with current Spanish and European legislation. For the purpose of resolving conflicts parties are subject, should they so choose, to the courts of jurisdiction that may correspond to the customer’s address. If you need more information, please contact us via: TELEPHONE: (+34) 971 356 110 Whatsapp: (+34) (+34) 623 229 978 during opening hours 8:00 to 13:30 and 15:30 to 20:00

These General and Particular conditions that may eventually be established are governed by Spanish legislation.

In the event of any dispute or controversy related to their application or interpretation, the parties shall be subject to the Courts that are of local jurisdiction in accordance with current legislation.

However, in compliance with our duty of information, we hereby indicate that, with regard to the Resolution of consumer disputes and in accordance with Article 14.1 of the EU Ruling 524/2013, the European Commission has an online Dispute Resolution Platform for consumers in the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.